Refund policy
RETURNS
You can return your purchase for a exchange, provided it is within 14 days of receipt of your order and the item is as new* and in original packaging MUST with the Warranty Label.
Please contact us at customer@kingsworkshop.com.hk to arrange for an exchange.
Unfortunately, we cannot accept returns on sale items or gift cards.
* "As new" condition for ALL items are unworn or unused, with tags, and in its original packaging. King's Workshop® strongly recommends you store your item in its original packaging while you make a decision about the product.
^ Except bike components and tires
# International Customers are responsible for return and exchange shipping charges.
WARRANTY
All RESTRAP products carry a LIFETIME GUARANTEE* to be free of defects in materials and workmanship. This limited warranty does not cover modified products or damage caused by improper care, abuse, accident or the natural breakdown of materials over time as a result of reasonable wear and tear.
This limited warranty goes into effect from the original date of purchase showed in receipt and applies to the original owner. Any damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses are not covered.
Please contact us at customer@kingsworkshop.com.hk to arrange for repair.
EXAMPLES OF COVERED DEFECTS
Defective sewing/stitching, defective zippers, defective attachment hardware, and defective clips.
EXAMPLES OF WEAR AND TEAR THAT ARE NOT COVERED
Reasonable wear and tear such as rips, tears, peels, broken zipper and fading.
IF WE ARE UNABLE TO REPAIR YOUR PRODUCT
We may choose to replace for a new one.
Please allow 10 business days for us to process your claim. We will contact you with questions, to request additional information, photos, or proof of purchase, or to ask that you send your item to us for evaluation.
You are responsible for the cost of shipping your item to RESTRAP UK and we’ll take care of the rest. Please make sure that any item you send to us is clean.
*LIFETIME GUARANTEE apply to RESTRAP products ONLY
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your Store Credit method only within 5 business days. Please remember it can take some time to process and post the refund.
About the Store Credit usage, please contact us at customer@kingsworkshop.com.hk.
If more than 10 business days have passed since we’ve approved your refunds, please contact us at customer@kingsworkshop.com.hk.
King’s Workshop® reserve all rights of final decision upon return & warranty policy.
CUSTOMER SERVICE
If you have any questions please do not hesitate to contact us.
Email: customer@kingsworkshop.com.hk
Phone: 9242 0005
Service Hour: Monday to Friday 9:00am to 18:00pm
